NEW 24-hour service


NEW 24-hour service

Gan Direct excels once again in providing complete Property Insurance by offering the Home Basic Secure Service package for FREE, which connects your security alarm to the associate partner Alarm Signal Monitoring Center.

The service is offered completely free of charge for the first year, to existing and new customers under a Property insurance policy.

The new Home Secure Service operates on a 24-hour basis and allows the direct connection of Gan Direct’s Property policyholders’ security alarm systems with a licensed security Alarm Signal Monitoring Center.

The implemented technology of the collaborating Monitoring Center, in combination with the specialized personnel, ensureS that for each incident, depending on the case and its severity, the required actions will be taken. The actions of the monitoring center are always performed according to International Standards, ensuring the complete and detailed time recording of the actions and reactions of those involved (e.g. Authorities, people of contact, etc.).

Find out more and take advantage of the best offer on the market in price, coverage and service to feel properly safe.


See more details about the individual features
of the Home Secure & Business Secure Service in the table below:

ServiceHome Basic / Business BasicHome PremiumBusiness Premium
Alarm monitoring certificate
Multiple communication paths
SMS/Email response to Alarm signals
SMS/Email response to Non-Alarm signals
Automated telephone notifications
Daily supervision (status report from alarm system)
Notifications for maintenance messages
Annual walkthrough test of Alarm system
Dispatch of patrol services (customer agreement with a third party company is required)
24/7 live monitoring
Activity reportsN/A
Arming/Disarming notificationsN/A
Video verification (when supported by the security alarm system)N/A
Sensor activity reportN/AN/A
Early to open/late to close notificationsN/AN/A


After signing in the client’s Account on Gan Direct’s website under “Account Details”, customers will be able to see their account details together with all available services, and benefit from free services for all “Free 360° Assist Services”.

Changes to the plan

In addition to the specific changes referred to in these Rules, Gan Direct reserves the right to change the plan or the Rules at any time by giving customers an online notice.

Information about the Plan

Customers requiring any information or assistance in connection with the plan can call at 800 5 10 15 (or if overseas on at +357 25 885 885), our customer service team is available 24/7, 365 days a year. Moreover, customers can visit one of our branches between 8am and 6pm, Monday to Friday, excluding bank holidays.


Any notice under these Rules may be given personally in writing or displayed in our branches and website.


In case of Policy Insurance cancellation prior to its expiration date, Gan Direct reserves the right to terminate the Gan Direct 360° Assist Services with immediate effect.


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