EMPLOYMENT OPPORTUNITIES
Technical Support Assistant (Limassol)
The IT department’s role is to establish and maintain all communication systems and equipment as required by regulations, customers and the company management. This includes systems for communication, computer software and hardware. If you have a passion for technology and innovation, Gan Direct’s IT team is the right place for you!
As a Technical Support Assistant, you will be:
- Installing and configuring computer systems
- Diagnosing and solving hardware and software faults
- Participating in the compilation and maintenance of an accurate record of hardware and software
- Providing daily support to requests over the telephone and email for all PC hardware, software and associated peripherals
- Acting as a liaison and coordinator of all IT-related vendors
- Acting as a liaison and coordinator of all maintenance vendors (Generator, Air-Conditioners, Lifts, Electricians, etc.)
- Performing physical monitoring of services provided by all vendors
- Travelling to company branches; island wide, in order to provide support when required
- Undertaking small projects
- Able to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Participating in training and coaching sessions for Continuous Learning and Development
- Technical school leaving certificate or university degree in Information Technology.
- Knowledge of hardware and peripherals
- Knowledge of Networking & Cisco Telephony will be considered an advantage
- Windows Server 2008 configuration
- Knowledge of Java and HTML
- Knowledge of IT Ticketing will be considered an advantage
- Excellent verbal and written communication skills in English and Greek
- Excellent communication and interpersonal skills
- Must have flexibility and adaptability
- Will to learn new technologies and techniques
Technical Claims Team - Claims Internal Assessor (Limassol)
The Claims Internal Assessor is responsible for reviewing and analysing claims, performing internal assessments for property and motor claims and/or assigning assessments to external assessors. The ideal Assessor's role requires a combination of emotional intelligence and technical skills with strong knowledge regarding the assessment of a claim’s value. The Company’s aim is to manage and settle any claim within 24hrs! If you fit this profile, then Gan Direct is the right place for you!
As a Claims Internal Assessor, you will be:
- Performing detailed assessments for damaged property / vehicles
- Guiding customers through the technical part of their claim
- Preparing claim folders
- Inputting data into claims systems and ensuring that all necessary documentation is included in the claim folder
- Liaising with service providers, monitoring and evaluating service levels
- Liaising with clients and their representatives and third parties
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Automotive Engineering or studies in a related field
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Ability to work effectively, efficiently and to embrace changes involving technology
- Excellent interpersonal skills and pleasant personality
- Ability to work under pressure
- Active listening and critical thinking
- Sound judgment and attention to detail
- Self-discipline and able to meet deadlines
- Patience and ability to deal with difficult customers and respond to technical questions
- Good judgment showing logical decision making, and a “hands on” approach
Senior Legal Advisor (Limassol)
The Legal Department of our Company is responsible for ensuring the integrity and legitimacy of our business and clients. A Senior Legal Advisor should always be concerned with the assurance that legal cases have been properly thought through before acting. The ideal candidate should be able to work under pressure in a methodological way and adopt a set of strategies for dealing with external associates in order to safeguard the Company’s assets. If you fit this profile, then Gan Direct is the right place for you!
As Senior Legal Advisor, you will be:
- Monitoring team members’ performance and providing leadership to the team
- Following up on your team’s cases
- Setting a strategy to achieve departmental goals
- Updating or creating legal procedures when necessary
- Attending meetings with Associate Lawyers and supporting company’s strategy
- Initiating and gathering all related documents and information from all relevant parties involved in each case
- Preparing, supervising and reviewing claim files within specified limits and authorities
- Maintaining and updating claims records regularly as per the strategy set
- Negotiating with claimants and other insurance companies or external lawyers
- Preparing and implementing legal cases in relation to liability and personal injury claims
- Recognizing and communicating all state and regulatory issues to staff members
- Providing support to Claims Department and offer guidance and support to complicated claim cases
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Law
- Minimum 5-7 years of experience in Personal Injury Litigation, Contract Law and Dispute Negotiations
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Strong negotiation skills and the ability to build great relationships within a business
- Thorough knowledge of the legal framework
- Sharp judgement with excellent interpersonal and communication skills
- Active listener with critical thinking, sound judgment and attention to detail
- Ability to meet strict deadlines under pressure
- Ability to work with utmost discretion in handling sensitive and confidential matters
- Strong organizational and planning skills
- Ability to work independently
- Numerical understanding
Reception – Mailing Assistant (Limassol)
The Reception - Mailing Assistant is responsible for ensuring that the conference rooms of the Head office are always operational, welcoming and offer hospitality to the company’s visitors as well as controlling who is entering/exiting the building. The appointed member provides assistance to departmental heads or managers with administration duties, as required and is responsible for ensuring that all mailing/emailing related tasks are handled following the Company’s and Customer Service Department’s Procedures. If you enjoy interacting with people and are looking for a fast paced, service-oriented career, Gan Direct is the right place for you!
As a Reception – Mailing Assistant, you will be:
- Making guests and visitors feel welcomed
- Managing conference room bookings
- Answering and allocation incoming phone calls to the appropriate member of staff
- Distributing incoming and outgoing correspondence
- Distributing incoming and outgoing faxes
- Dealing with other administration duties as those may arise
- Receiving and allocating stock supplies
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Secretarial Studies or Hospitality will be considered an advantage
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Energetic, enthusiastic and pleasant personality
- Telephone etiquette and good interpersonal skills
- Ability to work under pressure and to multitask
Quality Management Team Leader (Limassol)
The Quality Management Team Leader works with a group of Administrators towards ensuring that the products and services offered by the company are fit for purpose and consistently meet both external and internal requirements such as legal compliance and customer expectations. This can be achieved by maintaining robust departmental processes and procedures. Therefore, regular checks and audits are performed to ensure strict compliance. The Quality Management Team Leader is also responsible for ensuring that transactions are being thoroughly checked and that they comply with the quality standards set. If you fit this profile, then Gan Direct is the right place for you!
As a Quality Management Team Leader, you will be:
- Leading the coordination of the activities required to meet quality standards
- Defining quality procedures in conjunction with operating staff
- Setting up and maintaining controls and documentation procedures
- Perform audits and spot checks
- Reviewing and updating internal control processes and procedures
- Answering queries from department in regards to procedural issues
- Complying with quality standards
- Monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards
- Liaising with other divisions/ departments within the company to ensure that the quality system is functioning properly and where appropriate, advise on changes and their implementation and provide training, tools and techniques to enable others to achieve quality standards
- Reviewing customer requirements and ensuring that they are met
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Quality Assurance, Business Management or studies in a related field
- Familiar with ISO 9001:20015 and ISO 27001:2013 Standards
- Previous proven experience within a Quality Assurance Department
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Excellent communication and interpersonal skills
- Aptitude for thorough investigation with attention to detail and precision
- Ability to prioritize, work within a team and allocate tasks
- Ability in numerical and statistical analysis
- Be principled and have integrity
Quality Administrator (Limassol)
The Quality Administrator ensures that the products and services offered by the company are fit for purpose and consistently meet both external and internal requirements such as legal compliance and customer expectations. This can be achieved by maintaining robust departmental processes and procedures. Therefore, regular checks and audits are performed to ensure strict compliance. If you fit this profile, then Gan Direct is the right place for you!
As a Quality Administrator, you will be:
- Meticulous about meeting standards and customer expectations, and committed to improving business performance
- Participating in the coordination of the activities required to meet quality standards
- Administering the performance of the quality management system, helping in the production of data and reporting on performance, measuring against set standards
- Performing daily random checks on products and services offered within the company and reporting on corrective actions
- Responsible for reviewing communications to identify areas of improvement and to identify best practice
- Following up with customer complaints and identifying corrective actions to the Quality Management system
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Quality Assurance, Business Management or studies in a related field
- Familiar with ISO 9001:2015 and ISO 27001:2013 Standards
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Active listening, critical thinking and analytical ability
- Excellent communication and interpersonal skills
- Ability to prioritize and work within a team
- Ability in numerical and statistical analysis
- Aptitude for thorough investigation with attention to detail and precision
- Be principled and have integrity
Payments Administrator (Limassol)
The Payments Administrator is responsible for preparing all related payments. At GAN Direct we promise our customers that we will settle any claim within 24hr. Therefore, the role is critical, and the Payments Administrator shall follow strict deadlines in meeting the company's promise. If you enjoy interacting with people and are looking for a career where you can make a difference, Gan Direct is the right place for you!
As a Payments Administrator, you will be:
- Receiving and settling invoices
- Preparing payments-related reports
- Creating and maintaining claim files
- Preparing, photocopying and distributing correspondence relating to payment activity
- Dealing with telephone requests from customers and associates
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Accounting, Business Administration, Secretarial studies or studies in a related field
- Higher diploma in Accounting - LCCI
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Energetic, enthusiastic and pleasant personality
- Telephone etiquette and good interpersonal skills
- Ability to work under pressure and to multitask
Operations / Contact Centre Assistant – Call Centre (Limassol)
An Operations Assistant typically ensures smooth operation of various processes that contribute to the production of services. The role of an operations assistant is very wide and encompasses many operational areas. An individual in this position oversees the daily operations of Customer service teams, ensuring that all tasks are performed in the most efficient way. The sole purpose is to find ways to make the company more productive by providing effective methods in its business operations. If you fit this profile, then Gan Direct is the right place for you!
As an Operations Assistant, you will be:
- Following procedures to ensure compliance with all regulations and working practices
- Coaching, motivating and providing guidance to new joiners of the Customer service department
- Able to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standard
- Dealing with operational strategy and resource planning
- Managing support services and maximizing their output
- Managing third party relations and ensuring that standard procedures are followed
- Ensuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with cost
- Maintaining quality practices and managing problems
- Overseeing employee relations and managing poor performance
- Ensuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functions
- Performing organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management team
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Business Administration, Management, Human Resource Management or studies in a related field
- Minimum 2 years of experience in a similar position
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Telephone etiquette and good interpersonal skills
- Ability to work efficiently under pressure and multi-tasking
- Excellent people management skills, open to direction and commitment to get the job done
- Ability to look at situations from several points of view
- Energetic, enthusiastic and pleasant personality
Legal Assistant (Limassol)
The Legal Department of our Company is responsible for ensuring the integrity and legitimacy of our business and clients. The Legal Claims Assistant under the direct supervision of the Senior Legal Advisor, should always be concerned with the assurance that legal cases have been properly thought through before acting. The ideal candidate should be able to work under pressure in a methodological way and adopt a set of strategies for dealing with external associates in order to safeguard the Company’s assets. If you fit this profile, then Gan Direct is the right place for you!
As a Legal Assistant, you will be:
- Initiating and gathering all related documents and information from all relevant parties involved in each case
- Preparing, supervising and reviewing claim files within specified limits and authorities
- Maintaining and updating claims records regularly as per the strategy set
- Negotiating with claimants, other insurance companies and/ or lawyers
- Preparing and implementing legal cases in relation to liability and personal injury claims
- Recognizing and communicating all state and regulatory issues to relevant departments
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Law
- Minimum 3 years of experience in Personal Injury Litigation, Contract Law and Dispute Negotiations
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Research, writing and negotiation skills
- Thorough knowledge of the legal framework
- Sharp judgement with excellent interpersonal and communication skills
- Active listener with critical thinking, sound judgment and attention to detail
- Ability to meet strict deadlines under pressure
- Ability to work with utmost discretion in handling sensitive and confidential matters
- Strong organizational and planning skills
- Ability to work independently
- Numerical understanding
HR Team Leader (Limassol)
The HR Team Leader is responsible for the Company’s HR Strategy in terms of policies and procedures’ including recruitment, grievances, forecasting, proactive planning, compensation policies, budgeting, performance management and direct coordination with interrelated departments. If you are an experienced HR professional, then Gan Direct is the right place for you.
As an HR Team Leader, you will be:
- Up to date with all developments regarding human resources practices and employment legislation
- Reviewing HR policies and procedures in compliance with new legislation
- Forecasting and planning for future business needs
- Applying recruitment & selection practices
- Briefing new employees on policies and procedures in conjunction with the training department
- Resolving employee grievances
- Ensuring the proper submission of all payroll actions
- Managing members’ benefits such as various allowances and schemes offered
- Monitoring monthly productivity reports, evaluating members’ performance and setting new targets in conjunction with the performance committee
- Managing work schedules for all staff
- Ensuring proper maintenance of the human resource database and all employee records and files by keeping all relevant information
- Preparing general reports, forms, letters, translations and memos as requested
- Conducting performance management reviews of all members of staff
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Human Resource Management
- Professional qualifications will be considered as an advantage
- Minimum 5 years of experience in a HR positions
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Active listening and critical thinking
- Flexible personality, willing to adapt to different circumstances and personalities by experimenting with different ways of acting, encouraging interaction and fighting for fair principles which protect the welfare of others
- Exceptional interpersonal and organizational skills with attention to detail
HR Assistant (Limassol)
Our HR team cultivates an environment where anyone with the drive to succeed, can succeed. We enjoy working with our members, helping them maximise their capabilities and assisting them in reaching their goals. If you enjoy working with teams to maximize their capabilities and helping members plan out their careers, Gan Direct is the right place for you.
As an HR Assistant, you will be:
- Establishing and maintaining interpersonal relationships
- Resolving employee relations issues and ensures proper compliance with labour laws
- Facilitating employee complaints, undertaking conflict resolution/mediation and investigations
- Communicating with all members as to provide first line support on HR issues, including answering questions, researching and resolving issues
- Collecting and analyzing HR-related data
- Performing administrative activities such as processing, verifying, and maintaining documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications
- Organizing, planning, and prioritizing work of all HR functions
- Called to use critical thinking to identify the strengths and weaknesses of variable solutions, conclusions or approaches to problems
- Processing and reviewing employment applications in order to evaluate qualifications or eligibility of applicants and inform them of their acceptance or rejection of employment
- Performing general office support functions
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Human Resource Management
- Professional qualifications will be considered as an advantage
- Minimum of three years relevant working experience
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Excellent communication skills and interpersonal skills
- Excellent verbal and written communication skills in English and Greek
- Confidentiality and discretion
- Enthusiastic, proactive, confident and professional
- Be a team player but with an independent opinion
- Be able to follow activities through
- Show attention to detail and excellent organization skills
- Sound management and negotiation skills
- Active listening
Executive Assistant (Limassol)
The Executive assistant works with high-level executives to provide top-level assistance. The executive assistant’s responsibilities will include scheduling of the executives’ calendars, meeting, planning, coordination, and communication with a wide variety of internal and external contacts at all levels. If you are well organized, effective at multi-tasking, can prioritize, and have strong written and verbal communication skills, the Executive Assistant’s position at Gan Direct is the right place for you!
As an Executive Assistant, you will be:
- Performing VIP customer service
- Handling and serving high caliber customers
- Managing and maintaining the executives’ schedule, appointments and travel arrangements
- Recording, transcribing and distributing minutes of meetings
- Monitoring tasks delegated by the executives to ensure that tasks/work/projects will be completed within agreed deadlines
- Participating in training and coaching sessions for Continuous Learning and Development
- University degree in Business Administration, Management or MBA will be considered an advantage
- At least 3 years’ experience in providing support at high-level management
- Excellent verbal and written communication skills in English and Greek
- Proficiency in computer skills and in-depth knowledge of relevant software such as MS Office Suite
- Knowledge of standard office administrative practices and procedures
- Fast, effective and dynamic personality to ensure that the executives’ planning schedule will be followed in a timely manner
- Strong communication skills
- Ability to maintain confidentiality
- Attention to detail and accuracy
- Adaptability
- Ability to work under pressure and to multitask